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Communicating event changes

Notification lists

Notifications are sent to users via push notification and email, providing the account holder has set their account up to enable such notifications.
All account holders who have been linked to your school are eligible to get a notification to any fixtures they / their child(ren) are involved in.
Below are a list of notifications and where they can be sent from and who they go to within an event, any users mentioned within the table must be linked to the fixture. Also, the sent via the website and sent via the app boxes indicate where changes can be made by staff users for a notification to be sent;

What notification sent via website sent via App Sent to who?
Event Created Yes - Parent and student users
Student removed from fixture Yes - Relevant parent and student users
Student added to a fixture Yes - Relevant parent and student users
Event time changed Yes - All users linked
Event date changed Yes - All users linked
Event venue changed Yes - All users linked
Event details tab
Meet time changed Yes iOS & Android All users linked
Departure time changed Yes iOS & Android All users linked
Return time changed Yes iOS & Android All users linked
Actions
Custom event notification yes iOS & Android All selected users
Consent Request sent Yes iOS & Android Parent users
Cancellation notification yes iOS & Android All users
Delete event notification yes - All selected users

Changes notifications

If you make any changes to an event then a notification will automatically be sent;

  • Time / Date / Venue Changes will go to all users involved in the event
  • Team sheet changes notifications will go to the players added / removed
  • Details update notifications

To add a staff member to a fixture you can scroll down to the bottom of the fixture page, click on the 'Details' tab and add them in the relevant section.

Cancellation notifications

When you cancel an event if your school has the settings enabled then you will be able to send a cancellation reason to all users involved within the evemt. Please note if you would like this feature enabled then please get in touch with your Squad in Touch support Manager.

Custom Event notifications

You can send a custom event notification which is available both from the web platform as well as from the app, you can type out your notification and send it either to selected users within the event or all users who are linked to the event.
This notification is great if you are going to be back early / late from an away event or if important details have changed that need further explanation.