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Sending and receiving notifications

About Notifications and Messages

Notifications are sent via email, push notification and SMS (based on the schools subscription). It is up to the user to ensure that they have their notifications enabled for their Squad In Touch account. When signing up for the app they will be asked the question if they are happy to receive notifications from the application. If you clicked no then you can edit your preferences within your phone settings.

About Email notifications

Emails are sent for all types of notifications, provided the particular notification type is turned on within your school account. Whether a user will receive it depends upon their phone settings as with all other notification channels.
By default, emails are sent from the address noreply@squadintouch.com although if you have General messages included within your subscription your school address can be set up to be shown as a sender address. Please be aware that in this case, your IT department will need to confirm the address you would like to use from their side. We also recommend you advise your members of staff, parents and students add the address you are using for sending notifications and general messages to be added to the list of trusted addresses.
Also, when you have General messages included within your subscription you can specify the text to be shown on the bottom of all the notifications and also a separate text to be shown on the bottom of general messages.

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Please get in touch with our support team if you would like your school settings in relation with the email address notifications and messages are sent from and default text/caption for notifications and messages to be changed.

Push notifications

Push notifications are only sent to active accounts of users who have installed Squad in Touch mobile app for their iOs or Android device.
Push notifications are sent for all types of notifications, provided the particular notification type is turned on on your school account. Whether a user will receive it depends upon their settings as with all other notification channels.

About Text notifications

To be able to send text notifications and messages you will need to purchase a text bundle. To save money for your school we recommend you only use text messaging on urgent occasions for things like school closures or last-minute announcements, then for reminders just using emails and push messages for all other cases.
You are able to send text notifications to all school contacts or a particular group of users from your General messages interface. By default, text messages are not sent with all the event changes.
getintouch.png Please get in touch with our support team if you are interested in purchasing text bundles for your school or if you would like your school settings in relation with sending text notifications for all event changes to be changed.

What types of Notifications are sent?

Below is a table of the notifications that will be sent from Squad In Touch and who will receive them;

Notification type Receiving user Description
Custom Notification
Custom notification All users This enables you to compose a notification to be sent out to all users or some users within a fixture, you can send these from your app or from the web portal.
Registration and profile management
User’s role request has been accepted Any user This will be sent to a user when they have been accepted onto your schools system.

Learn more about user #Registration
Learn more about #Accepting user requests

User’s role request has been denied Any user This will be sent to a user when they have been declined access to your schools system

Learn more about user #Registration
Learn more about #Accepting user requests

The user has been granted a new role Any user A user will receive a notification when they have been provided with a role they didn't request - admins or managers can provide users with additional roles from the 'Users & Permissions' tab


Learn more about #Providing additional roles

User Management
New role request Admins & Managers When you have a new role request to your Admins and Managers will receive this notification, we recommend you turn this off if all your parents are signing up at once

Learn more about #Accepting user requests

Student Merged Students To be sent to the student when their role request has been accepted via merging with their record on the system; the student receives a notification that their role request has been accepted.

Learn more about user #Merging students

Parent Merged Parents To be sent to the parent when their role request has been accepted via merging with their record on the system; the parent receives a notification that their role request has been accepted.

Learn more about user #Merging parents

Absence report sent Admins & Managers Admins and Managers will receive a notification when a parent user has sent an absence report (this is for schools who have access to the communications platform package only)
Absence report updated Parents A parent will receive a notification when their absence request has been approved or declined by their school (this is for schools who have access to the communications platform package only)
Games Management
Event has been created Students and parent users linked to the event They will be notified when they / their child have been added to an event
Event has been rescheduled Student, parental users and tagged staff members Users will be notified if an event they are linked to has been rescheduled
Event has been cancelled Student, parental users and tagged staff members Users will be notified if an event they are linked to has been cancelled
Event details have been updated Student, parental users and tagged staff members Users will get a notification if an event they are linked to has been updated in anyway (e.g - time / venue has changed)
Game team has been updated Student & Parental users Users will get a notification if they / their child have been added to an existing event or removed from an event team
Consent request has been sent Parental users Parental users will get a notification if they have received a consent request they need to answer
Club has been created Staff users When a club is created, prior to activation, that a staff user has been linked to
Club has been activated Students and parental users They will get a notification to let them know a club has been activated and therefore is in their calendar provided they / their child have been added to the club participant list
Send notifications when club invitation received Parental users or students - based on your schools background settings The relevant user will receive a notification to let them know they can book onto a club
Send notifications when the club is full, for enrollment on the waiting list Students and parental users Users will receive a notification to let them know they / their child have been added to the club waiting list as it is full
Invites Management
New event invite from an opposing school Staff users Users will get a notification to let them know they have been invited to an event by an opposition school
An opposing school has accepted your event invite Staff users Users will get a notification to let them know an event invite has been accepted by an opposition school
An opposing school has rejected your event invite Staff users Users will get a notification to let them know an event invite has been rejected by an opposition school

How do I turn my email notifications off?

Please note in turning off your email notifications you will not receive emails regarding fixtures, events or clubs that you're linked to, also you won't gain notifications surrounding the general management of your schools Squad in Touch account, tournaments and event invites. Notifications will automatically be on when you create your account. However, you can turn them off by logging into the website, go to your profile (circle in the top right corner) and select 'Notifications' they can be managed from here.

How do I turn my email notifications on?

Notifications will automatically be on when you create your account. However, you can turn them off, if you would like to then turn them back on if you log into the website, go to your profile (circle in the top right corner) and select 'Notifications' they can be managed from here.

How do I turn my app notifications off?

When you download the Squad in Touch app a warning message will pop up asking if you are happy to have app notifications enabled on your phone, if you click yes, however later decide that you wouldn't like them any longer then you can turn notifications off from within your phones internal settings.
Note; if you would like to turn your notifications off then you will no longer receive a notifications regarding your events and activities, schools general Squad in Touch management as well as any tournament messages.

How do I turn my app notifications on?

When you download the Squad in Touch app a warning message will pop up asking if you are happy to have app notifications enabled on your phone, if you click no, however later decide that you would like them on again, then you can turn notifications on from within your phones internal settings.